Grievance Redressal
We are dedicated to resolving your complaints swiftly and transparently. Find our step-by-step escalations matrix below.
3 Levels of Resolution
Please follow our tiered framework to ensure Nodal Officers and Regulators receive your requests with proper context.
Support Helpdesk
For initial complaints regarding loan matching discrepancies, duplicate alerts, or eligibility form bugs.
Nodal Officer
If your complaint remains unresolved after 3 days or you are dissatisfied with the Helpdesk resolution.
RBI Ombudsman
If a loan-related grievance is not resolved by the partner bank/NBFC within 30 days of submission.
You have the right to file an online complaint directly with the RBI ombudsman integrated portal.
Visit RBI CMS Portal