Grievance Matrix

Grievance Redressal

We are dedicated to resolving your complaints swiftly and transparently. Find our step-by-step escalations matrix below.

Escalation Pathway

3 Levels of Resolution

Please follow our tiered framework to ensure Nodal Officers and Regulators receive your requests with proper context.

Level 01

contact_support

For initial complaints regarding loan matching discrepancies, duplicate alerts, or eligibility form bugs.

mail hello@fundrupee.com

call +91 91555 90976

Resolution TAT 3 Working Days

Level 02

shield_person

If your complaint remains unresolved after 3 days or you are dissatisfied with the Helpdesk resolution.

Officer: Ms. Ananya Sen

location_on 1st Floor, 435, Sector 10A, Gurugram, Haryana 122001

mail grievance@fundrupee.com

Resolution TAT 7 Working Days

Level 03

account_balance

If a loan-related grievance is not resolved by the partner bank/NBFC within 30 days of submission.

You have the right to file an online complaint directly with the RBI ombudsman integrated portal.

Ombudsman TAT 30 Days Wait Time